Shipping Policy

At Lila’s Closet, we are dedicated to ensuring your shopping experience is as elegant and seamless as our collections. We understand the importance of receiving your cherished items promptly and with the utmost care. Should a garment not meet your expectations, our straightforward return process is designed for your convenience.

Shipping Information

We are delighted to offer global shipping (excluding Asia and select remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Timelines:

• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery within 10-15 business days after shipment.
  • A flat fee of $12.95 applies.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery within 15-25 business days after shipment.

Return & Exchange Policy

We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order. To be eligible, the item must be unworn, unwashed, and in its original condition with all tags attached and in the original packaging.

Final Sale & Non-Returnable Items

To maintain the highest standards of quality and hygiene, the following items are considered final sale and cannot be returned or exchanged:

• Swimwear (for hygiene reasons)
• Jewelry (for hygiene and security reasons)
• Any items from the Ulla’s Closet or Featured sections that are explicitly marked as “Final Sale”.

How to Initiate a Return or Exchange

To begin, please follow these simple steps:

1. Contact Us: Within the 15-day window, please email our customer care team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template provided below for your convenience.
2. Wait for Instructions: Our team will respond within 1-2 business days with authorization and detailed instructions on where to send your return.
3. Ship the Item: Carefully package the item in its original packaging and mail it to the address provided. We recommend using a trackable shipping service. You are responsible for the return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).
4. Processing: Once we receive and inspect your return, we will process your exchange or refund. Please allow 1-2 business days for this step.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase. Please note that original shipping costs are non-refundable.

• Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after we process them.
• PayPal: Refunds are typically processed within 3-5 business days.

For exchanges, we will cover the standard shipping cost to send the new item to you.

Return & Exchange Request Email Template

To ensure we have all necessary information, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Lila’s Closet Customer Care Team,

I would like to request a [return/exchange] for an item from my recent order.

Order Number: [Your Order Number]
Name: [Your Full Name]
Email: [Your Email Address]

Item for Return/Exchange:
– Product Name: [Name of the Product]
– Size: [Size of the Product]
– Reason for Return/Exchange: [Please provide a brief reason]

I have reviewed the return policy and confirm that the item is unworn, unwashed, and has all original tags attached.

Please provide further instructions on how to proceed.

Thank you,
[Your Full Name]
[Your Phone Number (Optional)]

Note: For returns or exchanges, please ensure the item is shipped back to us within the 15-day window. Returns received after this period may not be accepted.

Thank you for choosing Lila’s Closet. We appreciate your trust and are committed to providing you with a sophisticated and satisfying shopping experience.