At Lila’s Closet, we are dedicated to ensuring your shopping experience is as elegant and seamless as our collections. We understand that sometimes a garment may not meet your expectations, and we strive to make the return or exchange process straightforward and hassle-free for our discerning clientele.

Return & Exchange Policy

We gladly accept returns and exchanges for eligible items within 15 days of you receiving your order. To be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition with all tags attached. It must also be in the original packaging.

Non-Returnable Items

To maintain the highest standards of quality and hygiene, the following items are final sale and cannot be returned or exchanged:

  • Swimwear (for hygiene reasons)
  • Jewelry (for hygiene and security reasons)
  • Any items from the Ulla’s Closet or Featured sections that are marked as “Final Sale”

Please note that this list is based on our standard policy and the product categories offered on our site.

How to Initiate a Return or Exchange

To start the return or exchange process, please follow these steps:

  1. Contact Us: Within 15 days of receiving your order, email our customer care team at [email protected] with your order number and details about the item you wish to return or exchange. You may use the template provided below for your convenience.
  2. Wait for Instructions: Our team will respond within 1-2 business days with authorization and detailed instructions on where to send your return.
  3. Ship the Item: Carefully package the item in its original packaging and mail it to the address provided. We recommend using a trackable shipping service as you are responsible for the return shipping costs unless the return is due to our error (e.g., defective or wrong item).
  4. Processing: Once we receive and inspect your return, we will process your exchange or refund. Please allow 1-2 business days for this step.

Refund Timeline and Method

Refunds will be issued to the original payment method used during purchase:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunds may take 5-10 business days to appear on your statement after processing.
  • PayPal: Refunds are typically processed within 3-5 business days.

Please note that shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.

Return & Exchange Request Email Template

To ensure we have all necessary information, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Lila’s Closet Customer Care Team, I would like to request a [return/exchange] for an item from my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item for Return/Exchange: – Product Name: [Name of the Product] – Size: [Size of the Product] – Reason for Return/Exchange: [Please provide a brief reason] I have reviewed the return policy and confirm that the item is unworn, unwashed, and has all original tags attached. Please provide further instructions on how to proceed. Thank you, [Your Full Name] [Your Phone Number (Optional)]

Note: For returns or exchanges, please ensure the item is shipped back to us within the 15-day window. Returns received after this period may not be accepted.

Contact Us

If you have any questions about our Returns & Exchanges policy, please do not hesitate to reach out to our dedicated customer care team:

Email: [email protected]
Address: 4243 Hall Street, Las Vegas, US 89101

Thank you for choosing Lila’s Closet. We appreciate your trust and are committed to providing you with a sophisticated and satisfying shopping experience.