At Lila’s Closet, we are dedicated to providing a sophisticated and secure shopping experience for our discerning clientele. This Privacy Policy outlines how we collect, use, and protect your personal information in alignment with our commitment to elegance, trust, and transparency. By using our website, clothingstoreus.com, you consent to the practices described herein.

1. Information We Collect

To enhance your shopping journey and provide personalized service, we may collect the following types of information:

  • Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (e.g., Visa, MasterCard, JCB) or PayPal account information, processed securely through encrypted gateways. Note that we do not store full payment card details on our servers.
  • Technical Data: IP address, browser type, device information, and pages visited, collected automatically via cookies and similar technologies.
  • Preferences and Usage Data: Information on how you interact with our site, such as product views, shopping cart activity, and purchase history, to curate a tailored experience.
  • Communications: Records of correspondence when you contact our customer care team at [email protected].

2. How We Use Your Information

Your data is utilized to deliver a seamless and personalized luxury shopping experience:

  • To process orders, manage payments, and arrange shipping for products across our global reach (excluding Asia and certain remote areas).
  • To communicate order confirmations, updates, and promotional offers aligned with your interests, such as our Featured collections or Vacation Edit.
  • To improve our website functionality, product offerings (e.g., Ready to Wear, Handbags, Signature Prints), and customer service based on analytics and feedback.
  • To prevent fraud and ensure compliance with legal obligations, safeguarding both your interests and our operational integrity.

3. Data Sharing and Disclosure

We value your privacy and only share information under strict circumstances:

  • Service Providers: Trusted third parties (e.g., payment processors like PayPal, shipping carriers) assist in operations, bound by confidentiality agreements to protect your data.
  • Legal Requirements: Disclosure may occur if required by law, such as to comply with a subpoena or regulatory inquiry.
  • Business Transfers: In the event of a merger or acquisition, customer data may be transferred, subject to the same privacy standards.
  • We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored on secure servers located in the United States and other jurisdictions with robust data protection laws. We implement advanced encryption and security protocols to protect against unauthorized access, alteration, or disclosure. While we strive for utmost security, no method of transmission over the internet is entirely risk-free; we continuously update our measures to uphold the highest standards of protection.

5. Your Rights

As a valued customer, you have the right to:

  • Access, update, or correct your personal information through your account settings.
  • Request deletion of your data, subject to legal retention requirements (e.g., for tax purposes).
  • Opt-out of marketing communications by unsubscribing via email or contacting us directly.
  • Object to or restrict processing of your data in certain circumstances, in compliance with regulations like the GDPR for international customers.

To exercise these rights, please email us at [email protected]. We will respond promptly to all legitimate requests.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, such as by remembering your preferences and cart items. These technologies help us analyze traffic and tailor content to your interests (e.g., highlighting Ulla Johnson collaborations or new arrivals in Denim). You can manage cookie settings through your browser; however, disabling cookies may limit site functionality.

7. Changes to This Policy

We may update this policy periodically to reflect changes in practices or legal requirements. The revised version will be posted on this page with an updated effective date. Continued use of our site constitutes acceptance of these terms.

8. Contact Us

For questions regarding this Privacy Policy or your personal data, please reach out to our dedicated customer care team:

Email: [email protected]
Address: 4243 Hall Street, Las Vegas, US 89101

Thank you for trusting Lila’s Closet with your privacy. We are committed to ensuring your information is handled with the same care and elegance that defines our collections.