FAQ

What types of products does Lila’s Closet offer?

We specialize in a range of women’s fashion and accessories, including Ready to Wear, Dresses, Coats & Jackets, Denim, Tops, Pants & Jumpsuits, Skirts & Shorts, Swimwear, Handbags, Jewelry, Shoes, and Signature Prints. Additionally, we feature exclusive collaborations such as Ulla Johnson x Cabana Home Décor, along with curated selections like Ulla’s Closet and Vacation Edit.

How would you describe the style of your products?

Our products embody timeless elegance and sophisticated design, focusing on high-quality materials and exquisite details. We cater to women who value refined, versatile pieces that seamlessly blend into a modern wardrobe with a touch of classic charm.

How do I place an order?

Simply browse our collections, select your desired items, and proceed to checkout. You will need to provide your shipping details and choose a payment method.

Do I need an account to shop?

While you can check out as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster shopping experience in the future.

What should I do if I forget my password?

Click on the “Forgot Password” link on the login page, and we will send instructions to your registered email address to reset your password.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use encrypted payment gateways to ensure that all your transactions are safe and secure.

Where do you ship?

We ship worldwide, except for some Asian countries and remote regions due to logistical constraints.

What are your shipping options?

We offer two options:
– Standard Shipping: via DHL or FedEx for a flat fee of $12.95. Delivery within 10-15 business days after dispatch.
– Free Shipping: via EMS on orders over $50. Delivery within 15-25 business days after dispatch.

How long does order processing take?

Each order is carefully handled and inspected. Please allow 1-2 business days for processing before shipment.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.

What is your return policy?

We accept returns within 15 days of receipt. Items must be unworn, with tags attached, and in original condition.

How do I initiate a return or exchange?

Please contact our customer care team at [email protected] with your order details, and we will guide you through the process.

How can I contact customer service?

For any questions or assistance, reach out to us at [email protected]. Our dedicated team is here to help.

Where is Lila’s Closet located?

Our address is 4243 Hall Street, Las Vegas, US 89101.